Ok, so it's not 'brioche' but it might as well be. I swear those folks are more dense than bread. Anywho, there's a bunch to rant about but here's the exchange from this morning:
My phone: 'Call from brioche pharmacy'.
Me: 'Hello?'
Lady: 'Hi! I'm calling from brioche pharmacy, to let you know that we called your neurologist.'
Me: 'Ok. What did you have to call them about and what information do you need from me?'
Lady: 'Oh, we had to ask them to put through the authorization for the Botox. We're just letting you know that we let them know, and now that you know, they'll let you know when we know.'
Me: 'Ah. Well if the delay for anything being dispensed is because of the copayment, I did just send it.'
Lady: 'The what?'
Me: 'The copayment. I wasn't able to get or mail it until now and it wasn't clear to whom or how I was supposed to pay.'
Lady: 'Oh copayment! I thought you said "copayment"!'
That is exactly how it went, with the exception of the pharmacy name change. I was struck by the sudden need for communication on their part, considering all the shuffling around since last fall for them to dispense anything. And also the fact that they didn't seem to care about getting their $3.70
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